Frequently asked questions
What makes PurrPro different?
PurrPro combines veterinary-informed science, nutrition, and enrichment to support the whole cat - body, mind, and lifespan.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Orders are processed within 1–3 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Nutritional products are sourced locally from small-batch suppliers using human-grade ingredients and facilities; enrichment and thrive products are sourced globally based on quality, fair value, and ability to meet design requirements.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I access my e-book?
Your e-book will be available for instant download after purchase and sent to your email.
Are your products suitable for all cats?
Yes, our products are designed for cats of all life stages. Enrichment and Thrive products may be specific to certain life stages and will be clearly denoted on the product page.
What if my cat doesn’t eat Balanced Bites as a treat right away?
Some cats may be cautious with new smells, textures, or ingredients, especially cats with a strong sense of smell or picky eating habits. If your cat doesn’t try Balanced Bites as a separate treat at first, try crumbling one bite over their regular food or mixing small pieces into their meal.
Balanced Bites can be used in multiple ways: as a training treat, an enrichment reward, or a food topper. Many cats do best when introduced slowly alongside familiar food.