Refund policy

At PurrPro, we take great care in crafting and delivering our products. Due to the nature of our items, we do not accept returns.

This policy helps ensure the safety, quality, and integrity of all products for every customer.

Damages and issues
Please inspect your order upon reception and contact us within 5 days of delivery at support@purrpro.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will review each case and, if approved, provide a replacement or refund as appropriate.

Resolution Policy
All products are considered final sale and are not eligible for return. While we do not accept returns, we are committed to customer satisfaction. If you experience an issue with your order, we will work with you to find a fair resolution, which may include a replacement, store credit, or refund.

Refunds

If a refund or resolution is approved, it may be issued as one of the following, at our discretion:

A refund to your original payment method
Store credit for future purchases
A replacement product

Refunds to the original payment method are typically processed within 5–10 business days after approval. Please note that your bank or credit card provider may take additional time to post the refund.

Store credit, if issued, will be provided electronically and can be used toward any future purchase on our website.

All resolutions are handled on a case-by-case basis, and we reserve the right to determine the appropriate outcome depending on the situation.

Contact

For any questions or concerns, please contact us at: support@purrpro.com

We aim to respond within 2–5 business days.